kv8 Privacy Policy

kv8 is an online gaming and betting platform that provides casino games, sports betting and other entertainment services for users in Bangladesh. This privacy policy ("Policy") applies to the kv8 website https://kv8apk.cam and all mobile applications and services connected to it.

This policy describes what personal information is collected when you use our platform, how that information is processed, how long it is stored, and what rights you have. By using the platform, you are considered to have accepted the terms of this policy.

For full details on the general terms and conditions of our services, please read our Terms and Conditions page, which covers all guidelines on account use, bonus eligibility and financial transactions.

2.1 Registration and Identity Information

When you open an account at kv8, we collect the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — 21 years or older)
• Mobile number and email address
• National ID card number or passport number (for identity verification)
• Permanent or current address

2.2 Financial and Transaction Information

During deposits and withdrawals, we collect:

• Mobile financial service numbers — bKash, Nagad, Rocket
• Bank account number and branch name (for bank transfers)
• Transaction amount, date and reference number
• Details of the payment method selected for withdrawal

We never store full bank card numbers or complete bank login credentials.

2.3 Gameplay and Activity Information

Information automatically recorded while using the platform:

• Game history, bet amounts and results
• Login times and session duration
• VIP tier and points progress
• Bonus claims and wagering activity

2.4 Technical and Device Information

• IP address and device type
• Operating system and browser version
• Type of internet connection used
• Source of site visit (referral URL)
• Data collected through cookies and similar tracking technologies

3.1 Directly from You

You provide information directly to us when filling in the registration form, submitting account verification documents, contacting our customer support team, or taking part in any promotional activity.

3.2 Automatically

When you use the kv8 website or mobile app, our servers automatically record technical information. This includes the use of cookies, web beacons and similar technologies.

3.3 From Third Parties

As part of the identity verification (KYC) process, your identity information may be confirmed through approved third-party verification services. Transaction confirmation information may also be received from payment processing providers.

kv8 uses the information collected for the following purposes:

4.1 Service Operations

• Creating, verifying and managing accounts
• Processing deposits and withdrawals
• Recording gameplay and confirming results
• Distributing bonuses and rewards

4.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Monitoring for money laundering and suspicious transactions
• Preventing attempts to open multiple accounts
• Identifying and stopping financial fraud

4.3 Customer Support

• Providing assistance via live chat and email
• Resolving complaints
• Sending important updates and notifications

4.4 Responsible Gaming

As part of our Responsible Gaming programme, we analyse gameplay data to identify whether any user is showing signs of problematic behaviour and to offer support where needed.

4.5 Service Improvement

• Analysing user preferences to improve the platform
• Identifying and resolving technical issues
• Planning the launch of new games and features

kv8 does not sell or rent your personal information. However, necessary information may be shared in the following limited circumstances:

5.1 Service Partners

Information is shared with payment processors (bKash, Nagad, Rocket and bank transfer service providers), identity verification services and technology infrastructure providers only to the extent needed to complete the relevant task.

5.2 Game Providers

Limited technical information may be exchanged with game studios such as Pragmatic Play, PG Soft, Evolution, JILI and Spribe where it is necessary for operating games. These studios follow their own privacy policies.

5.3 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from an investigating authority, or as required by applicable law. In such cases, kv8 provides only the specific information requested.

5.4 Business Transfer

If kv8's business operations are transferred for any reason, user information may form part of the transferred assets. Users will be notified in advance in such cases.

6.1 Retention Period

Personal information is retained for as long as your account is active. Even after an account is closed, financial information and identity documents are kept for a set period as required by law. Transaction records are retained for a minimum of five years.

6.2 Technical Security Measures

kv8 uses the following technologies to protect data:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Encryption of data in transit and at rest
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Strict access controls for staff

6.3 Acknowledgement of Limitations

Transmitting information over the internet is not completely secure. Although kv8 maintains the highest security measures, no organisation can guarantee complete protection against cyber risks. If a data breach occurs, we will promptly notify the affected users.

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. kv8 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, theme).
• Analytics cookies: To understand user behaviour, which helps improve the service.
• Marketing cookies: To show relevant promotional content.

7.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7.3 Third-Party Tracking

Our analytics and payment partners may use their own cookies and tracking technologies, which are governed by their respective privacy policies.

As a kv8 user, you have the following rights over your own information:

8.1 Right to Access Information

You may request at any time to know what information kv8 holds about you. We will provide a copy of the information within 30 days of receiving the request.

8.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. We will complete the necessary corrections promptly.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. Once we receive your request, we will stop using your information for that purpose.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly usable format.

All kv8 services are intended only for individuals aged 21 or above. We do not collect any information from minors, and this is strictly prohibited.

Age is verified at the time of registration. If it is found that a user opened an account while under 21, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please contact us.

kv8 may update this privacy policy from time to time. Changes may be made due to an expansion of services, introduction of new technology, or legal requirements.

In the case of significant changes, registered users will be notified by email and a notice will be published on the website. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The date of each version of the policy is noted at the top of the page. Contact us if you would like a copy of an older version.

If you have any questions or concerns about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website — available 24 hours a day, 7 days a week
• Website: https://kv8apk.cam

Our support team accepts requests in both Bengali and English. For common questions, visit our Frequently Asked Questions (FAQ) section, where you will find answers to many common questions about accounts, payments, and bonuses.